> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.bizversity.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I've pressed play on a video and it isn't working

![](https://storage.crisp.chat/users/helpdesk/website/a57dee45661bc000/dd13705e-199e-4120-8b12-247116_10tfsx.jpeg)

If a video won’t play on your Bizversity app, it could be a problem with your internet connection. There are a couple of things you can try:

*   Switch your device to WiFi for a better connection
        
*   If you are in an area with bad internet, try to play audio only

*   Trying download content offline
    

Finally, try closing your app and opening it again.